FREQUENTLY ASKED
What is the 60-day evaluation?
Free runs the real product in your AWS account for 60 days. Full monitoring, detection, and tracing for up to 10 agents. After 60 days it goes read-only. Your data is preserved.
How do I upgrade?
License swap in place. Same install, same data, same AWS account. Compliance dashboards, audit periods, attestations, and unlimited agents unlock immediately.
What happens after 60 days?
The install stays. Read-only access continues so your team can browse the inventory and historical traces. Capture pauses until you upgrade.
Where does my data live?
In your AWS account. Gentrail is BYOC only. Encrypted at rest and in transit. Your agent traces and audit evidence never leave your infrastructure, and licensing is verified offline with no call-home. Optional AI-assisted features (policy rule extraction, tool classification) call third-party model APIs using your own API keys and provider accounts - Gentrail provides no model service, those calls never reach us, and the features stay off until you configure them. Never your traces, and never to train Gentrail models. If you opt into cross-account compliance scans, you grant a read-only, ExternalId-gated role that you can revoke at any time.
How long does setup take?
Cloud scanning starts within minutes of connecting your AWS account. Deploying Gentrail into your own AWS account (BYOC) takes about 15 minutes with our Helm and CloudFormation templates. Adding the SDK for runtime enforcement on an agent typically takes under an hour.
Do you use customer data for training?
No. Never. Your traces, policies, and evidence belong to you and are not used to train any model, ours or anyone else's.
What compliance frameworks are supported?
SOC 2 Type II, NIST AI RMF 1.0, NIST AI RMF GenAI Extensions, ISO/IEC 42001:2023, and ISO/IEC 27001:2022 are supported today, with more on the way.
How do I get pricing for Unlimited?
Talk to our sales team. Pricing depends on agent count and compliance scope. The contact form below gets you a same-week response.